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BBC and ITV channels missing

If your BBC and ITV channels are missing from channels 1,2 and 3, they may have moved to a channel number in the 800s.

Due to recent transmission changes, some viewers with older manufactured set-top boxes may have experienced their BBC and ITV channels changing location in the electronic programme guide and moving into the 800’s.E.g. BBC1 appears as 801 on the TV guide rather than 001.

If your product is one of the below, please contact the manufacturer via the method listed underneath;

Samsung LExxR41, LExxR51

If you are experiencing problems with one of these products contact Samsung on 08442 449 999.

Humax MG-TU1

If you are experiencing problems with this product contact Humax on 0870 247 8800.

Daewoo DS700
Bush DFTA3
Astratec TOPD1
Matsui TUTV1
Ferguson FDT2500

If you are experiencing problems with any of these products contact Step- 01at

Echostar T101

If you are experiencing problems with this product contact Echostar at

Panasonic DMR ES20D
Panasonic DMR EH60D

If you are experiencing problems with these products contact Panasonic on 0870 535 7357.

Ferguson FDT500
Ferguson FDT600
Thomson DTI500
Thomson DTI550

If you are experiencing problems with these products contact Thomson on 08444 159 159.

Sony TV models;
KD-28DX40U, KD-32DX100U, KD-32DX40U, KD-32NX100U, *KD-32DX150U, KD-32NX200U, KD-36NX200U, KP-44DX2U , KD-28DL10U, KD-28DX200U, KD-28DX50U, *KD-32DX150U, KD-32DX200U, KD-32DX50U, KDE-P37XS1, KD-EP42XS1, KDL-L-32MRX1, KDL-L42MRX1, KDE-P42MRXI, KDE-P50MRX1, KDE-P61MRX1.

If you are experiencing problems with these products contact Sony on 0870 511 1999.

If you are experiencing problems from a different manufacturer, we recommend that you call your manufacturer directly. Contact details for manufacturers can be found here.

Will my digital equipment continue to work at switchover?

At switchover, the Freeview signal will be improved to ensure viewers get clear pictures which are less susceptible to interference and picture break-up. This change in format will occur in line with the switchover timetable and is approved by Ofcom on a region-by-region basis.

TV equipment which carries the “digital tick” logo is compatible with the improved signal but some early digital boxes (in particular ONDigital and ITV Digital devices) and digital televisions are not.

Owners of affected digital boxes are advised to replace them with a product carrying the “digital tick”. Affected televisions can be upgraded using a digital box.

A list of affected products is available from the Digital UK website (see link below).

For more information call Digital UK on 08456 50 50 50.

Why is digital switchover happening?

Simply put, it’s a better future for TV. Digital television gives you more choice of TV channels with greater clarity. With Freeview you get the very best in entertainment free: comedy from E4, a wealth entertainment from ITV2 and the latest events from BBC News. And with Film4 movies, CBeebies’ children’s TV, UKTV History or Sky Three, you’ll never run short of new things to watch.

The picture’s clearer, the sound is sharper and you’ll have access to a variety of interactive services just by pressing the red button on your remote control.

With Freeview you can also listen to great digital radio through your TV and with perfect sound quality you’ll never miss the punch line or skip a beat.

That’s why by 2012, all television in the UK will go digital and Freeview will be available to 98.5% of the UK population.